Refund policy

Defective or wrong item

Message us within 3 days of delivery with an unboxing video or photos. We'll send a replacement or issue a refund, and we cover the return shipping.

Change of mind

Style or color exchanges are accepted within 7 days of delivery. Items must be unused, with tags and packaging intact. The customer pays shipping both ways.

Exclusions

Used bags and sale items can't be returned or exchanged unless they arrive defective.

Refunds

Approved refunds are sent to your preferred bank account or e-wallet within 5–7 business days after we receive the item.

How to start a return

Email hello.carra@gmail.com or message us on Instagram or TikTok at @carra with your order number.